Privacy Policy for iCare Doctor Connect

Last Updated: 22/04/2025

This Privacy Policy describes how ICARE INFOSYSTEMS PVT. LTD we collects, uses, and shares information when you use our radiology center management application 'iCare Doctor Connect'.

1. Information We Collect

a. Center Information

We collect information necessary for radiology center operations:

• Center registration details (name, address, contact information)
• Staff credentials (doctor IDs, technician details)
• Administrative user accounts

b. Patient Data

As a radiology management system, we process:

• Patient demographics (name, age, gender)
• Medical information (referrals, reports, images)
• Appointment and billing records

c. Technical Information

We automatically collect:

• Device information (for security and compatibility)
• Usage logs (for troubleshooting and improvements)
• IP addresses (for security monitoring)

2. How We Use Your Information

We use the collected information exclusively for:

• Providing radiology center management services
• Maintaining patient records and reports
• Facilitating doctor-center communications
• Generating diagnostic reports and billing
• Improving our software services
• Complying with Indian medical regulations

3. Data Security and Confidentiality

We implement stringent measures to protect medical data:

• Encryption of all sensitive data in transit and at rest
• Role-based access controls
• Regular security audits
• Compliance with Indian medical data standards

4. Third-Party Services

We may use limited third-party services for:

• Cloud storage of medical images
• Payment processing (where applicable)
• Technical support services

All third parties are contractually bound to maintain confidentiality.

5. Your Responsibilities

As a healthcare provider using our system, you agree to:

• Maintain patient confidentiality
• Use strong access credentials
• Report any security concerns immediately
• Comply with all applicable healthcare regulations

6. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to registered centers.

7. Contact Us

For any privacy-related concerns or questions:

ICARE INFOSYSTEMS PVT. LTD
Ganga - 06, STPI Patliputra
Patna - 800013, Bihar, India

Phone: +91 9472911199 / 9122112369
Email: info@icareinfosystems.com

8. Grievance Officer

As required under Indian IT laws, our Grievance Officer can be contacted at:

Email: info@icareinfosystems.com
Phone: +91 9472911199